Copyright Policy

Our copyright agent

Send copyright notices to our designated agent:

Copyright Agent, Lumina Print Inc.

13219 Stafford Rd Ste A, Missouri City, TX 77489

Email: support@luminarush.com

Phone (copyright notices only): (346) 229-1992

Email is the fastest way to reach us. Please put "Copyright notice" in the subject line.

How to send a copyright notice

Your notice must be in writing and include:

1. Your physical or electronic signature, or the signature of a person authorized to act for the copyright owner.
2. The copyrighted work you believe is infringed or, if several works are involved, a list of them.
3. The material you believe infringes, with enough detail for us to find it, such as a product page link, an order number, or a description of the design.
4. Your name, mailing address, phone number and email address, if you have one.
5. A statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law.
6. A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act for the owner.

We forward a copy of your notice, including your contact details, to the customer.

If your notice names the work, the material and how to reach you but leaves out other items, we'll contact you promptly to help you complete it.

What we do when we receive a valid notice

We act promptly. We remove or disable access to the identified material, including in the customer's design library, and we tell the customer that we removed the artwork and send them a copy of the notice.

We also cancel any order that uses the artwork and hasn't been produced yet, and we refund the customer for that order.

How to send a counter-notice

If we removed your artwork and you believe it was removed by mistake or misidentified, you can send our copyright agent a counter-notice. It must be in writing and include:

1. Your physical or electronic signature.
2. The artwork that was removed and where it appeared before removal, such as your design library or an order number.
3. A statement under penalty of perjury that you believe in good faith that the artwork was removed or disabled by mistake or misidentification.
4. Your name, address and phone number.
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located, or, if your address is outside the United States, any judicial district in which we may be found.
6. A statement that you will accept service of process from the person who sent the original notice, or that person's agent.

When we receive a valid counter-notice, we promptly send a copy to the person who sent the original notice and tell them we will restore the artwork no earlier than 10 business days later. We restore the artwork to your library 10 to 14 business days after we receive the counter-notice, unless that person tells us they have filed a lawsuit to stop the use. Restoring the artwork doesn't mean we'll print an order that we cancelled.

False claims

Under 17 U.S.C. §512(f), a person who knowingly makes a material false claim in a notice or counter-notice can be liable for damages, including costs and attorney fees. If you're not sure whether the material infringes your copyright, it's worth speaking with a lawyer before you send a notice.

Repeat infringers

In appropriate cases, we close the accounts of customers who repeatedly upload infringing artwork.

Trademark and other complaints

The process above is for copyright. If you believe artwork on Lumina Rush infringes your trademark, or uses a person's name or likeness without permission, email support@luminarush.com with the details and your contact information. We review these complaints and may remove the artwork or cancel orders that use it.

Contact

Lumina Print Inc.

13219 Stafford Rd Ste A, Missouri City, TX 77489

Email: support@luminarush.com

Hours: 8 AM to 5 PM Central, Monday to Saturday